for orders above 200 Euro
Delivery Processing Time
The delivery process starts from the time an order is approved and the dispatch of yours by our warehouse, which usually takes up to 48 hours.
Please note that we cannot guarantee the delivery comes in the agreed time in remote locations and we are not responsible for any custom clearance delays.
Delivery timing: Upto 7 working days for all destination
Tracking your Order
Once your payment has been processed, your order is going to be dispatched for shipment. At this time, you will receive an email from confirming your order and providing you with the tracking number and a link so that you can monitor the shipment status online.
Shipment Delivery Confirmation
If for any reason the box looks damaged, altered or tampered with, you can either sign for the delivery receipt with reservations or refuse the package. After this, you would need to open a claim immediately with the shipping company and contact Nemozena.
Taxes & Duties
All relevant taxes such as VAT, import tax and duties are included in the product price shown. Indeed, we manage all the payments and process with legal authorities for a smooth shopping experience. This will ensure that you are shopping with the right pricing, taxes and delivery costs.
Delivery Insurance
All Nemozena shipments are insured against theft, loss and accidental damage at no additional cost to you. Once the parcel reaches you, the is no longer covered by insurance.
In case you have specified that a different person from you will be receiving a parcel such as in case of a gift, you accept that a signature of that person (or someone at the delivery address) is evidence of delivery and of confirmation that your order has been fulfilled by Nemozena. As a result, this transfers the responsibility of yours onto you.
Important Information upon our Products
All our manufactured products aim at respecting the Environment and the extinction of all kind of animals and species.